Explore access rules and data use
Our legal position is simple: your access depends on local law, and we only make the account flow available where local law permits. That means your region, the device you use, and the details you provide can affect what we can show or keep active. We
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keep the record set tied to your account ID, payment traces, and support messages so we can answer disputes, confirm changes, and meet internal audit checks. When you send a correction request, we compare it with the name on file, the email or phone you verified,
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and the latest wallet or bank trace we hold. DANA, OVO, GoPay, and QRIS can appear in your payment history as context, but the legal text here stays about access, data, and account handling, not the wallet itself. If a request needs more proof, we ask
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for it once and keep the follow-up in the same thread.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.